Protecting your personal details on our website.
Last updated: 4th March 2019
Greenest Energy SW Ltd and it's subsidiaries (registered number 07628431), whose registered office is at 6 Shortmoor, Beaminster,
Dorset, DT8 3EL, knows that you care how information about you is used and shared and we appreciate
our website terms and conditions ('Website Terms').
By accepting our Website Terms or by visiting www.greenestenergysw.co.uk ('the Website') you are
The Website is brought to you by Greenest Energy SW Ltd. Greenest Energy SW Ltd believes it is important to protect
your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a
personalised service that meets your needs in a way that also protects your privacy. This policy explains how
we may collect Personal Data about you. It also explains some of the security measures we take to protect
your Personal Data and tells you certain things we will do and not do. You should read this policy in
conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will
give you the opportunity to tell us if you do or do not want to receive information from us about other services
or products (as applicable). You can normally do this by ticking a box on an application form or contract. You
may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the
Data Protection Act 1998, for example, information about your health or ethnic origin.
1 Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you agree to take a service or product from us, in which case this may include
your contact details, date of birth, how you will pay for the product or service and your bank
1.2 From you when you contact us with an inquiry or in response to a communication from us, in
which case, this may tell us something about how you use our services.
1.3 From documents that are available to the public, such as the electoral register.
1.4 From third parties to whom you have provided information with your consent to pass it on to other
organisations or persons.
2 Using Your Personal Information
2.1 Personal Data about our customers is an important part of our business and we shall only use
your Personal Data for the following purposes and shall not keep such Personal Data longer than
is necessary to fulfill these purposes:
2.1.1 To help us to identify you when you contact us.
2.1.2 To help us to identify accounts, services and/or products which you could have from us
or selected partners from time to time. We may do this by automatic means using a
a scoring system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party agencies (including
credit reference agencies).
2.1.3 To help us to administer and to contact you about improved administration of any
accounts, services, and products we have provided before, do provide now or will or
may provide in the future.
2.1.4 To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and testing
2.1.5 To help to prevent and detect fraud or loss.
2.1.6 To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us where
188.8.131.52 these products are similar to those you have already purchased from us,
184.108.40.206 you were given the opportunity to opt-out of being contacted by us at the
time your Personal Information was originally collected by us and at the
time of our subsequent communications with you, and
220.127.116.11 you have not opted out of us contacting you.
2.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us and selected partners
where you have expressly consented to us doing so.
2.1.8 We may monitor and record communications with you (including phone conversations
and emails) for quality assurance and compliance.
2.1.9 We may check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2 We will not disclose your Personal Data to any third party except in accordance with this Privacy
2.3 We may allow other people and organisations to use Personal Data we hold about you in the
2.3.1 If we, or substantially all of our assets, are acquired or are in the process of being
acquired by a third party, in which case Personal Data held by us, about our customers,
will be one of the transferred assets.
2.3.2 If we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3 We employ companies and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out in clause 2.1 or,
for example, for fulfilling orders, delivering packages, sending postal mail and email,
removing repetitive information from customer lists, analysing data, providing marketing
assistance, providing search results and links (including paid listings and links) and
providing customer service. Those parties are bound by strict contractual provisions
with us and only have access to Personal Data needed to perform their functions, and
may not use it for other purposes. Further, they must process the Personal Data in
From time to time, these other people and organisations to whom we may pass your
Personal Data may be outside the European Economic Area. We will take all steps
reasonably necessary to ensure that your Personal Data is treated securely and in
2.4 Where you give us Personal Data on behalf of someone else, you confirm that you have provided
of their Personal Data.
2.5 In connection with any transaction which we enter into with you:
2.5.1 We may carry out with one or more licensed credit reference and fraud prevention
18.104.22.168 credit checks where you have given us your express consent, and
22.214.171.124 fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may
be linked to records relating to other people living at the same address with whom you are
financially linked. These records will also be taken into account in credit and fraud prevention
checks. Information from your application and payment details of your account will be recorded
with one or more of these agencies and may be shared with other organisations to help make
credit and insurance decisions about you and members of your household with whom you are
financially linked and for debt collection and fraud prevention. This includes those who have
moved house and who have missed payments.
2.5.2 If you provide false or inaccurate information to us and we suspect fraud, we will record
this and may share it with other people and organisations. We, and other credit and
insurance organisations, may also use technology to detect and prevent fraud.
2.5.3 If you need details of those credit agencies and fraud prevention agencies from which
we obtain and with which we record information about you, please write to our Data
Protection Manager at Greenest Energy SW Ltd, 6 Shortmoor, Beaminster, Dorset, DT8 3EL.
3 Protecting Information
We have strict security measures to protect Personal Data.
3.1 We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
3.2 We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company during
3.3 We maintain physical, electronic and procedural safeguards in connection with the collection,
storage, and disclosure of personally identifiable customer information. Our security procedures
mean that we may occasionally request proof of identity before we disclose personal information
3.4 It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
4 The internet
4.1 If you communicate with us using the internet, we may occasionally email you about our services
and products. When you first give us Personal Data through the Website, we will normally give
you the opportunity to say whether you would prefer us not to contact you by email. You can also
always send us an email (at the address set out below) at any time if you change your mind.
4.2 Please remember that communications over the internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered - this is the
nature of the internet. We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
5.1 The Website may include third-party advertising and links to other websites. We do not provide
any personally identifiable customer Personal Data to these advertisers or third-party websites.
5.2 These third-party websites and advertisers, or internet advertising companies working on their
behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address when this happens.
gifs), and other technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other features that they
may use, and the information practices of these advertisers and third-party websites are not
privacy practices. In addition, the Network Advertising Initiative offers useful information about
internet advertising companies (also called 'ad networks' or 'network advertisers'), including
information about how to opt-out of their information collection.
5.3 We exclude all liability for loss that you may incur when using these third party websites.
6 Further Information
either write to us at Data Protection Manager, Greenest Energy SW Ltd, 6 Shortmoor, Beaminster,
Dorset, DT8 3EL, or email us at firstname.lastname@example.org.
publish the amended version on the Website. You confirm that we shall not be liable to you or any
applies to Personal Data we hold about individuals. It does not apply to information we hold about
companies and other organisations.
6.4 If you would like access to the Personal Data that we hold about you, you can do this by emailing
us at email@example.com or writing to us at the address noted above. There may be a
nominal charge of £10 to cover administrative costs.
6.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that
we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
Please email us at firstname.lastname@example.org or write to us at the address above to update
your Personal Data.